Privacy Policy

This Privacy Policy explains how Jackbit (“we”, “us”, “our”) collects and processes personal information when you use jackbitcasino.cloud (the “Website”) and related Services (the “Services”) in Australia.

We aim to process personal information in a transparent and proportionate way. This policy describes what we collect, why we collect it, how long we keep it, and what choices you may have.

What personal information we collect

Depending on how you use the Services, we may collect:

Identity and contact details

Such as your name, date of birth, username, email address, phone number, and basic account identifiers.

Verification and eligibility information

Information you provide to confirm you meet minimum requirements (including that you are 18+). Where checks are required for safety, fraud prevention, or legal compliance, we may request documentation or additional details.

Usage and technical data

Such as pages viewed, clicks, session duration, referring URLs, IP address, browser type, device identifiers, operating system, and approximate location derived from technical signals.

Transaction and payment-related data

If you make deposits, withdrawals, or other transactions, we may process transaction records, payment method details, payment status, and related risk signals. We do not seek to store full payment card details if a payment provider can securely process them on our behalf.

How we use personal information

We may use personal information to:

Create and manage your account and provide requested Services
Verify eligibility (including the 18+ requirement) and help prevent misuse
Process transactions and provide account statements where applicable
Detect, prevent, and investigate fraud, security incidents, and prohibited activity
Maintain Website functionality, troubleshoot problems, and improve performance
Provide customer support and respond to requests
Respect your communications preferences, including marketing choices where applicable

Legal bases for processing (where applicable)

Depending on the context, we process personal information based on one or more of the following:

Contract: to provide the Services you request and manage your account
Legitimate interests: to secure the Website, prevent fraud, improve reliability, and manage operations (balanced against your rights)
Consent: for optional cookies, certain marketing communications, or where you choose to share specific information
Legal obligation: to comply with applicable laws, respond to lawful requests, or maintain required records

Data retention

We keep personal information only for as long as needed for the purposes described in this policy. Retention periods may depend on:

The status of your account (active, restricted, closed)
Dispute resolution needs
Security, fraud prevention, and audit requirements
Legal or regulatory recordkeeping obligations that may apply in Australia

When information is no longer required, we take reasonable steps to delete it or de-identify it.

How we share personal information

We may share personal information with:

Service providers (processors) that support hosting, security, analytics, payment processing, customer support, and communications
Professional advisers (such as legal, compliance, or audit) when necessary
Authorities or third parties where required by law, court order, or to protect rights, users, or the public

We do not sell personal information as a business model. Any sharing is intended to be relevant to delivering and safeguarding the Services.

International transfers

Some service providers may process data outside Australia. Where cross-border transfers occur, we use reasonable safeguards, which may include contractual protections and risk-based assessments designed to protect personal information.

Security measures

We use practical administrative, technical, and organisational measures intended to protect personal information (for example, access controls, encryption in transit where feasible, monitoring, and incident response procedures). However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights and choices

Depending on your circumstances and applicable requirements, you may be able to request:

Access to personal information we hold about you
Correction of inaccurate or incomplete information
Deletion or de-identification, where appropriate
Objection to certain processing, or restriction of processing
Data portability for information you provided, where feasible
Withdrawal of consent (this does not affect processing already carried out)

You can also manage marketing preferences by using unsubscribe options in messages (where provided) or by contacting us.

To submit a privacy question or request, contact:

Email: jackbit_support@gmail.com

To help us verify your request, we may ask for information that confirms your identity. We respond within a reasonable time and may need to retain certain data for legal, security, or dispute-related reasons.

The Services are for adults only. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided personal information, contact us so we can take appropriate steps.

We may revise this Privacy Policy from time to time. The updated policy becomes effective when posted on the Website. Where changes are significant, we may provide additional notice via the Website.